Employer Xceed Contact Center
Job Title Customer Support Advisor
Languages Languages:Excellent command of English (oral/written).
Country Egypt
Job Category Call Center
Job Type Full Time
Description Customer Support Advisor- International 1. Adhere to their scheduled shifts within the set boundaries 2. Ensure adherence to set processes and utilization of relevant knowledge basis while handling transactions 3. Complete necessary documentation related to all transactions with minimal deviation 4. Understand specific customer needs and offer the most suitable products / services 5. Escalate customer complaints and queries wherever necessary, according to agreed SLAs 6. Complete appropriate skill verification tests on time 7. Keep self-updated on account products, offers and processes 8. Make suggestions for process improvements to team leaders and supervisors using insights from customer experiences
Qualifications 0 – 2 years in a call centre. Languages:Excellent command of English (oral/written). Ability to work a full-time shifts schedule including nights, weekends, and holidays if required.
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) 1500 - 2500
Job Contact Info. sarah.yacoub@xceedcc.com
Job Title Customer Support Advisor
Languages Languages:Excellent command of English (oral/written).
Country Egypt
Job Category Call Center
Job Type Full Time
Description Customer Support Advisor- International 1. Adhere to their scheduled shifts within the set boundaries 2. Ensure adherence to set processes and utilization of relevant knowledge basis while handling transactions 3. Complete necessary documentation related to all transactions with minimal deviation 4. Understand specific customer needs and offer the most suitable products / services 5. Escalate customer complaints and queries wherever necessary, according to agreed SLAs 6. Complete appropriate skill verification tests on time 7. Keep self-updated on account products, offers and processes 8. Make suggestions for process improvements to team leaders and supervisors using insights from customer experiences
Qualifications 0 – 2 years in a call centre. Languages:Excellent command of English (oral/written). Ability to work a full-time shifts schedule including nights, weekends, and holidays if required.
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) 1500 - 2500
Job Contact Info. sarah.yacoub@xceedcc.com
