Employer Middle East Medicare
Job Title Help Desk &Technical Support Representative (HDT)
Country Egypt
Job Category Computer
Job Type Full Time
Description Under a direct supervision, He/She will act as a first line of support which means he/she will be a channel communication between the majority of users queries / incidents and entire IT resources within the organisation. also will be responsible to ensure that all customers requests are logged and fixing procedures are taken and to help users in organisation to do their tasks effectively and efficiently as well as to.identify, troubleshoot and resolve problems encountered by end users of various areas such as, desktop systems, users applications, ERP applications, co-location network communications, Internet and other computer technology. Help Desk is more than just fixing problems the Help Desk is proactive to in trying anticipate likely problems, find malfunctions, interruptions or network such as communications, revision levels, compatibility, configurations and capacities
Qualifications 1- two to four years of practical experience in providing Level one of technical desktop and network support for a none technical users 2- Deep knowledge of Windows Operating System, Anti-Spyware, Microsoft Office, Network Management Software, Remote Control Software, LAN , PCs & servers hardware with specialized experience in help desks operations in a multi-server environment 3- good knowledge of developing concepts and SQL statements 4- Ability to analys data and generate business report 5- Working knowledge of fundamental operation of ERP Applications
Gender Any
Education major Computer
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Comments Send resume with the job code HDT
Job Contact Info. www.medicareegypt.com hr@medicareegypt.com
Job Title Help Desk &Technical Support Representative (HDT)
Country Egypt
Job Category Computer
Job Type Full Time
Description Under a direct supervision, He/She will act as a first line of support which means he/she will be a channel communication between the majority of users queries / incidents and entire IT resources within the organisation. also will be responsible to ensure that all customers requests are logged and fixing procedures are taken and to help users in organisation to do their tasks effectively and efficiently as well as to.identify, troubleshoot and resolve problems encountered by end users of various areas such as, desktop systems, users applications, ERP applications, co-location network communications, Internet and other computer technology. Help Desk is more than just fixing problems the Help Desk is proactive to in trying anticipate likely problems, find malfunctions, interruptions or network such as communications, revision levels, compatibility, configurations and capacities
Qualifications 1- two to four years of practical experience in providing Level one of technical desktop and network support for a none technical users 2- Deep knowledge of Windows Operating System, Anti-Spyware, Microsoft Office, Network Management Software, Remote Control Software, LAN , PCs & servers hardware with specialized experience in help desks operations in a multi-server environment 3- good knowledge of developing concepts and SQL statements 4- Ability to analys data and generate business report 5- Working knowledge of fundamental operation of ERP Applications
Gender Any
Education major Computer
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Comments Send resume with the job code HDT
Job Contact Info. www.medicareegypt.com hr@medicareegypt.com
